BSOD when gaming

matt11 · May 27, 2022

WDV is on. idk why it's saying off and yes I downgrade my graphics card version like you suggested to Driver Version 30.0.14.7212. I also put the card into another PCIe slot on my MB. BSOD heres the V2

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1drv.ms

zbook · May 27, 2022

WDV is now on.

The nvidia driver is 30.0.14.7212

As glasskuter commented the Intel GPU could be used.

The Nvidia control panel, device manager, or BIOS could be checked for settings.

With the Intel GPU in use the Nvidia driver could be uninstalled.

WDV could still be used.

If there were no BSOD for 48 hrs then you could conclude that the computer motherboard is unlikely malfunctioning.

To play games at a desired performance level though you will need a designated GPU card (dGPU).

matt11 · May 27, 2022

Great. What now?

matt11 · May 28, 2022

I'm getting BSOD on the desktop and chrome now.
nvlddmkm.sys is listed on the BSOD

zbook · May 28, 2022

At this time:
a) find a GPU card for swap testing
b) test another Nvidia GPU driver (third driver)
c) test only the Intel GPU driver with the Nvidia driver uninstalled

matt11 · May 28, 2022

I installed the newest GPU driver 30.0.15.1295 and it BSOD again.

DESKTOPZ490X-(2022-05-27_21-22-53).zip

Compressed (zipped) Folder

1drv.ms

zbook · May 28, 2022

There were 3 different misbehaving Nvidia GPU driver versions.

That concludes Nvidia driver testing.

Name NVIDIA GeForce RTX 2070 SUPER
PNP Device ID PCI\VEN_10DE&DEV_1E84&SUBSYS_373E1462&REV_A1\4&1E3921C7&0&0009
Adapter Type NVIDIA GeForce RTX 2070 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 2070 SUPER
Adapter RAM (1,048,576) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_647b4244e991951b\nvldumdx.dll
Driver Version 30.0.15.1295
INF File oem4.inf (Section001 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_647B4244E991951B\NVLDDMKM.SYS (30.0.15.1295, 40.37 MB (42,326,096 bytes), 5/27/2022 9:14 PM)

nvlddmkm.sys Mon Sep 13 16:52:22 2021 (613FE436)

Fri May 27 23:06:37.819 2022 (UTC - 5:00)

matt11 · May 28, 2022

So basically my card has gone bad? I'm going to RMA it in that case.

zbook · May 28, 2022

We've not completely confirmed that as there was no swap testing.

We've confirmed that 3 different driver versions resulted in misbehaving drivers.

So for the Return Merchandise Authorization (RMA) you can report 3 different driver versions lead to BSOD using WDV.

That makes it highly likely that it is a malfunctioning card.

In a small number of cases there could be a malfunctioning board.

matt11 · May 28, 2022

Okay. There's no way I can swap it. I have no other card or anyone I can borrow from. I feel way better now about what's going on. I appreciate your help.

zbook · May 28, 2022

You're welcome.

We've done more that what is usually done and I'm hoping that it goes smoothly.

In the meantime you can use the Intel GPU.

matt11 · May 28, 2022

You rock bud. Thank you

matt11 · May 28, 2022

Small update I wanted to add. I did pull the graphics card out and run a couple games on my integrated graphics without any issue. Like you said its most likely the GPU. Getting in contact with MSI today.

zbook · May 28, 2022

If a GPU card replacement creates computer stability with performance then you're set.

If a new GPU card does not change the computer stability / instability then it may be a malfunctioning motherboard.

Most often it's a malfunctioning card.

matt11 · Jun 18, 2022

Final Update - RMA received from MSI for the GPU and I also RMA'd my power supply just in case that caused the GPU to fail. MSI said they repaired a component on the GPU itself as it was a hardware fault. All is well again. RMA took about 2 weeks total.

zbook · Jun 18, 2022

That's great. Thanks for the follow up. I'm glad that the RMA went smoothly and that the computer is performing well.

matt11 · Jun 25, 2022

Everything was fine for about 5 days but we're right back where we started. I'm still having black screens, BSOD, and freezes when running a game. Still very random, sometimes I play 10 games in a row with no problems, sometimes it crashes 30 secs into a match. Please help.

zbook · Jun 26, 2022

Post a new V2.

Report into the thread any MSI findings.

Comment on the age and warranty status of the major hardware components:
CPU, GPU, Drive, RAM, Motherboard

matt11 · Jun 27, 2022

DESKTOPZ490X-(2022-06-27_09-23-41).zip

Compressed (zipped) Folder

1drv.ms

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1drv.ms

A V2 and Live Kernel Reports
MSI would only tell me that a component on the board was bad and was repaired/replaced. No other info there. Everything is still in warranty for another year at least.

zbook · Jun 28, 2022

Post new V2 and live kernel report share links in the next few days.

Please view the RAM Qualified Vendor list and report whether you do or do not see the installed modules on the list.

The installed RAM modules: F4-3600C16-16GTZRC were not seen on the Qualified Vendor List (QVL)

https://download.gigabyte.com/FileList/Memory/mb_memory_z490-aorus-ultra_201023.pdf?v=6fde6b053ffd0d830464e79417754493

For testing purposes please test RAM on the QVL.

BSOD when gaming

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