Desktop PC - cpu pegs and pc locks up

sdkidaho · Jan 31, 2024

zbook said:
Yes please post both.

Application:

OneDrive

1drv.ms

zbook · Jan 31, 2024

1) Please run Tuneup plus > post a share link > make a new restore point

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

2) Run the Dell Full diagnostics > post a share link

Support for Alienware Aurora R12 | Diagnostics | Dell Canada

zbook · Jan 31, 2024

1) What is the computers warranty status?

2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Download and install one of these temperature monitoring software:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

SpeedFan - Access temperature sensor in your computer

zbook · Jan 31, 2024

The logs displayed a two to three day Windows installation without BSOD.

There were unexpected shutdowns and restarts.
These are seen with both manual power offs and spontaneous power offs.

There were live kernel reports which are the most likely cause of hangs and freezes.

There were an extremely large number of WHEA corrected hardware errors.
These were related to Ethernet.
X550 10Gb 2P RJ45 OCP Mezz

sdkidaho · Jan 31, 2024

@zbook
Tuneup log:

OneDrive

1drv.ms

System Restore Point created.

For the Dell Full diagnostics - I don't see that it creates a file? It just shows you the results on the screen. Attached are screenshots of those results and another of the current HWiNFO64 stats.

You had five links in your post above. The third one, I didn't do anything with as I couldn't see that you asked for anything from it.

zbook · Jan 31, 2024

Please run:
https://www.tenforums.com/attachmen...od-debugging-gather_additional_dump_files.bat

zbook · Jan 31, 2024

Or search for: C:\Windows\LiveKernelReports > zip > post a share link

sdkidaho · Jan 31, 2024

zbook said:
1) What is the computers warranty status?

2) Run: gather_additional_dump_files > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Download and install one of these temperature monitoring software:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

SpeedFan - Access temperature sensor in your computer

1. PC is out of warranty
2. OneDrive
3. HWMonitor is running.

sdkidaho · Jan 31, 2024

PC has been running 3 hours 22 minutes.
HWMonitor stats:

sdkidaho · Jan 31, 2024

@zbook - did I get you everything you asked for? I think I did - looking back at post 26 and 27, I think I got you that information in post 28. Just making sure I got you what you wanted.

Thanks for your help!

zbook · Jan 31, 2024

Uninstall the Nvidia GPU drivers using DDU > reinstall using the Dell website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.1.0.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Ghot has some nice images.

Code:

Name    NVIDIA GeForce RTX 3080
PNP Device ID    PCI\VEN_10DE&DEV_2216&SUBSYS_C8901028&REV_A1\4&B36F5C3&0&0008
Adapter Type    NVIDIA GeForce RTX 3080, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3080
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll
Driver Version    31.0.15.4609
INF File    oem149.inf (Section039 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_3F76195539E2D9D9\NVLDDMKM.SYS (31.0.15.4609, 56.00 MB (58,722,928 bytes), 1/15/2024 10:21 PM)

Code:

nvlddmkm.sys Wed Nov  1 19:56:40 2023 (65430FE8)

sdkidaho · Jan 31, 2024

zbook said:
Uninstall the Nvidia GPU drivers using DDU > reinstall using the Dell website

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.1.0.0

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Ghot has some nice images.

Code:

Name NVIDIA GeForce RTX 3080 PNP Device ID PCI\VEN_10DE&DEV_2216&SUBSYS_C8901028&REV_A1\4&B36F5C3&0&0008 Adapter Type NVIDIA GeForce RTX 3080, NVIDIA compatible Adapter Description NVIDIA GeForce RTX 3080 Adapter RAM (1,048,576) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_3f76195539e2d9d9\nvldumdx.dll Driver Version 31.0.15.4609 INF File oem149.inf (Section039 section) Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_3F76195539E2D9D9\NVLDDMKM.SYS (31.0.15.4609, 56.00 MB (58,722,928 bytes), 1/15/2024 10:21 PM)

Code:

nvlddmkm.sys Wed Nov 1 19:56:40 2023 (65430FE8)

When I try to run the uninstaller it tells me: "There is a pending reboot, please reboot before using DDU". So... I rebooted. No change. So it won't let me run the uninstaller for the video card.

I have these that say they need to be installed (see attached). The Windows update says to "Update and restart", but no matter how many times I've tried it, it stays there. I tried to install in manually from the Windows site, but that tells me that the update is already installed. I cannot make that go away. The Intel one is from trying to update any intel drivers - it says to install and that a reboot is required yet it does nothing either. Maybe the intel one is choked out because the Windows one thinks it needs to run?

sdkidaho · Jan 31, 2024

zbook said:
The logs displayed a two to three day Windows installation without BSOD.

There were unexpected shutdowns and restarts.
These are seen with both manual power offs and spontaneous power offs.

There were live kernel reports which are the most likely cause of hangs and freezes.

There were an extremely large number of WHEA corrected hardware errors.
These were related to Ethernet.
X550 10Gb 2P RJ45 OCP Mezz

Does this make you think that I've got a bad ethernet port?

zbook · Jan 31, 2024

1) Please place the computer in clean boot:

Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts

This tutorial will show you how to perform a clean boot to start Windows 10 or Windows 11 using a minimal set of drivers and startup programs for troubleshooting application conflicts. Troubleshooting Windows can be a complex process due to the many different drivers, settings, and programs...

www.elevenforum.com

2) Create an empty folder on the desktop

3) Download to the folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

4) Perform an in place upgrade repair without internet connection

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

5) Perform Windows updates after a successful in place upgrade repair

sdkidaho · Jan 31, 2024

I'll get on that right now. Thanks!

sdkidaho · Jan 31, 2024

1. Done
2. Done
3. Done
4. Done

5. Windows upgrades? Or those and other drivers?
@zbook

zbook · Jan 31, 2024

Please update all available:

windows updates
defender updates
driver updates

Then run DDU > clean install > reinstall Nvidia GPU drivers from the Dell website

Post new Tuneup plus results.

Monitor the computer using:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

sdkidaho · Jan 31, 2024

@zbook Ok - windows is updated (minus the optional cumulative update that was hanging up before, but it doesn't show up unless you go and look for the optional updates). Defender didn't have anything as Kaspersky and Malwarebytes are running. Driver updates are done - I updated everything from the Dell site.

sdkidaho · Jan 31, 2024

Drivers from Dell that I installed:

ADD TO DOWNLOAD LIST SELECTING OR DESELECTING THE FOLLOWING CHECKBOXES WILL UPDATE THE CONTENT IN 'DOWNLOAD LIST' SECTION	NAME	IMPORTANCE	CATEGORY	RELEASE DATE	ACTION
Add Alienware Aurora R12 System BIOS to the download list	Alienware Aurora R12 System BIOS	CRITICAL	BIOS	11 Dec 2023	Download
Add NVIDIA GeForce GT 10xx/GTX 1xx0/RTX x0x0 Graphics Driver to the download list	NVIDIA GeForce GT 10xx/GTX 1xx0/RTX x0x0 Graphics Driver	CRITICAL	Video	08 Aug 2023	Download
Add Intel Management Engine Interface Driver to the download list	Intel Management Engine Interface Driver	CRITICAL	Chipset	07 Jul 2023	Download
Add Intel Chipset Device Software to the download list	Intel Chipset Device Software	CRITICAL	Chipset	13 Jun 2023	Download
Add Intel Rapid Storage Technology Driver to the download list	Intel Rapid Storage Technology Driver	CRITICAL	Storage	14 Feb 2023	Download

sdkidaho · Jan 31, 2024

And:

Killer PCIe Ethernet Controller Driver	RECOMMENDED	Network, Ethernet & Wireless	25 Sep 2023	Download
Add Killer Intelligence Center Application to the download list	Killer Intelligence Center Application	RECOMMENDED	Network, Ethernet & Wireless	25 Sep 2023

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