Solved Frequent Blue Screen


RedHearse

New member
Local time
12:01 AM
Posts
2
OS
Windows 11
Hello,
Lately I've been getting blue screen errors. I can't really determine when it happens but it has happened twice while I was in important calls.

Here's a link to the log collected Google Drive - BSOD Information

Any help will be useful. Thank you!
 
Windows Build/Version
23H2 (OS Build 22631.3810)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
Hi,

I think you need to update chipset driver:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
See rule #4:


Code:
No piracy or discussion of piracy allowed at all. 

Such as software, music, videos, and other intellectual property violations (e.g., downloading youtube videos locally, etc.) - 

it is forum policy that no help shall be given to people who knowingly steal software or services.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
You sure have a lot of apps installed - stressing Windows from every possible angle. Can you recall - if the BSOD issues started happening after installing a given app?!

I do recommend uninstalling ASUS ARMOURY CRATE (did cause some errors on your system - but it's also infamous in the general sense - for causing more issues than it solves).

Then check your system for Corrupted Windows files, by copy pasting the following commands in Win + X -> Terminal (Admin).

Dism.exe /Online /Cleanup-image /Scanhealth

Dism.exe /Online /Cleanup-Image /CheckHealth

Dism.exe /Online /Cleanup-Image /RestoreHealth

sfc /scannow


Also, when it comes to GPUs - you might have better luck with the official AMD/Nvidia Drivers (almost every OEM - will stop releasing new GPU drivers - couple of years after a product release). The clean version that is. For the iGPU - install the Driver alone: https://www.amd.com/en/support/down...yzen/ryzen-4000-series/amd-ryzen-7-4800h.html

As for the dedicated GPU - follow this guide for a clean install: Bsod and freezes daily (DPC_WATCHDOG_VIOLATION)

Tho, one difference - download both the AMD & Nvidia driver - before using DDU - and while in safe boot: - first - select Nvidia Driver for cleaning/removal - while selecting the middle option "Clean and do NOT Restart" - After it's cleaned - next, you select AMD Driver for cleaning - but this time you go for the 1st option "Clean and Restart".

See if this change helps. If you still get a BSOD, after reboot - press Windows + X -> open Event Viewer -> Windows Logs -> System and check if there's any Errors coinciding with the exact time of the BSOD.

Programmer or in the learning phase? I see you have Windows Driver Kit installed. Maybe didn't make that selection - but it also comes with the main Windows debugging tools like WinDbg and also Driver Verifier a core tool for finding memory leaks. Both have step by step newbie guides on YouTube - for those interested in doing a system troubleshooting (especially when trying to detect the cause for a crash/BSOD).

Cheers.
 
Last edited:

My Computer

System One

  • OS
    WinDOS 23H2
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
Lately it was probably after installing a lot of apps for work. Need to run a lot of things locally and it must have been too intensive for the laptop. I'll definitely try these stuff out. Thank you very much!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
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