Solved Help on 23H2 to 24H2 update failed needed

norwenkel · Apr 13, 2025

Dear Experts,

after i used all the recommended dism commands and made a fresh inplace update of my 23H2 based system with success, i thought that i was ready for 24H2. But I failed.
Therefore, my next step was using a fresh downloaded 24H2 iso from MS mounted in the explorer and use CMD setup.exe /product server for installation (keeping my setup and files). Unfortunately, the update stopped without any error ID but with the notice that some driver or system files are not kompatible.
Now what to do to find out if there are any blocking reasons? I would highly appreciate if some expert is willing to take a look at attached setuperr.log and setupact.log and give me some advice.

Kind regards out of Germany

Norbert

XxXxX · Apr 13, 2025

have you tried making a bootable USB with Rufus.
then from explorer go to the USB drive and double click setup.exe

this will start an in place upgrade of the system but from the USB.
Rufus has some settings that you can configure before it burns the Windows ISO to the drive.

best of luck, Steve ..

Megahertz · Apr 13, 2025

Is the computer the Gigabyte Aorus Z690 + i7 13700k?
Did you upgraded from Win 10?
Did you disable or uninstall Avira?

Please post a whole window Disk Manager image of ALL your drives. Don't forget to expand the columns so we can read them. How to Post a Screenshot of Disk Management
If you have a MiniTool or AOMEI Partition use it instead or Windows disk manager.

norwenkel · Apr 13, 2025

XxXxX said:
have you tried making a bootable USB with Rufus.
then from explorer go to the USB drive and double click setup.exe

Thanks for your response Steve, according to the use of Rufus, i think that would make sense, if i have no TPM or would like just a local account. But nevertheless I will give it a try.

norwenkel · Apr 13, 2025

Megahertz said:
Is the computer the Gigabyte Aorus Z690 + i7 13700k?
Did you upgraded from Win 10?

You are right. It was updated quite some years ago, just after win 11 was available.

zbook · Apr 13, 2025

1) Please uninstall Avira AV using the applicable uninstall tool:

Uninstallation of Avira for Windows

The procedure to uninstall the program differs depending on the operating system you are using. Please select the instructions relevant to the operating system of your PC. WINDOWS 11 1. Click th...

support.avira.com

How do I uninstall leftover files relating to Avira Antivirus for Mac without the uninstaller?

If you have moved the Avira Antivirus uninstaller to the trash on your dock and the program fails to uninstall correctly, some Antivirus files will remain running on your system. Remove leftover ...

support.avira.com

2) Make sure that defender is on

3) Disconnect all non-essential hardware (non-windows disk drives, port replicators, extra monitors, joy stick, etc.)

4) Modify the default language to English:

Add, Remove, and Change Display Language in Windows 10

Change Display Language in Windows 10

5) Download to a new desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

6) Upgrade using the desktop iso:

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

For any upgrade failure:

1) Run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

3) Run: upgrade_failure_info > post a share link

https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

Megahertz · Apr 13, 2025

You didn't answer: Did you disable or uninstall Avira before attempting to upgrade?

You have a compatible Win 11 computer. No need for Rufus or other workaround.
I can see that disk 0 is a Legacy-MBR drive and first partition is active. Does it has another OS on it?

gunrunnerjohn · Apr 13, 2025

Megahertz said:
You didn't answer: Did you disable or uninstall Avira before attempting to upgrade?

You have a compatible Win 11 computer. No need for Rufus or other workaround.
I can see that disk 0 is a Legacy-MBR drive and first partition is active. Does it has another OS on it?

Win11 won't install on an MBR drive. Win10 does, so if it's his boot drive, that needs to be addressed.

norwenkel · Apr 13, 2025

Megahertz said:
You didn't answer: Did you disable or uninstall Avira before attempting to upgrade?

You have a compatible Win 11 computer. No need for Rufus or other workaround.
I can see that disk 0 is a Legacy-MBR drive and first partition is active. Does it has another OS on it?

Regarding Rufus: I just uninstalled with the tool. I will try an update in a few minutes.
Regarding disk 0: Disk 0 was my former win 8 systemdrive (long ago). When remembering it correctly i have deactivate the former primary partition with diskpart.

norwenkel · Apr 13, 2025

Attached you will find the link of my log files after an upgrade which was again not successful even after uninstalling avira.

Öffentlich

Thanks for your help

Norbert

norwenkel · Apr 13, 2025

gunrunnerjohn said:
Win11 won't install on an MBR drive. Win10 does, so if it's his boot drive, that needs to be addressed.

Sure, but that´s not the boot drive as mentioned in my disks.txt file which is attached in the V2 log collector summary.
link:
Öffentlich

Kind regards

Norbert

garegin16 · Apr 13, 2025

Hi XxXxX
I don’t see why he needs to make a USB just to run the installer. Mounting the iso and running setup.exe is just as good.

To norwenkel

Can you please run DISM and post the c:\windows\Logs\CBS\cbs.log and c:\windows\Logs\dism\dism.log

norwenkel · Apr 13, 2025

garegin16 said:
Can you please run DISM and post the c:\windows\Logs\CBS\cbs.log and c:\windows\Logs\dism\dism.log

Thanks for your response, the log files are published my shared folder files mentioned in the above thread.

Take care

Norbert

Megahertz · Apr 13, 2025

norwenkel said:
Regarding disk 0: Disk 0 was my former win 8 systemdrive (long ago). When remembering it correctly i have deactivate the former primary partition with diskpart.

A active partition means that it has a boot able OS. You should make it inactive.

Open a CMD window as administrator and type:

diskpart
select disk 0
list part (take note of the 63,49G partition number n- It should be nº1)
select part n (replace n with the number found above)
assign
inactive
exit (to exit diskpart)

I suggest you detach all other drives to make it simple as possible.

Run @zbook V2 log collector, Tuneup plus and upgrade_failure_info

zbook · Apr 13, 2025

The log files were in a non-English language and could not be scanned or read.

Please use the links in post #6 step #4 so that log files are in English.

As of 2025-04-13 16:54:41 Avira was still installed.

Please run the uninstaller again.

Then run Revo uninstaller.

Perform an upgrade attempt after the default language is English.

Then post new:
Tuneup plus
V2
Upgrade failure info
share links.

For share links please use drop box or google drive.

Make sure that links are available without sign in.

How to use Google Drive - Computer - Google Drive Help

Code:

"Ihr PC verfügt über einen Treiber oder Dienst, der nicht für diese Version von Windows bereit ist. 
Windows Update bietet Ihnen diese Version von Windows automatisch an, sobald das Problem behoben wurde.

Code:

"Your PC has a driver or service that isn't ready for this version of Windows. 
Windows Update will automatically offer you this version of Windows once the problem is fixed.

norwenkel · Apr 13, 2025

Megahertz said:
A active partition means that it has a boot able OS. You should make it inactive.

Open a CMD window as administrator and type:

diskpart
select disk 0
list part (take note of the 63,49G partition number n- It should be nº1)
select part n (replace n with the number found above)
assign
inactive
exit (to exit diskpart)

I suggest you detach all other drives to make it simple as possible.

Will give it a try tomorrow. Thanks a lot

norwenkel · Apr 13, 2025

zbook said:
The log files were in a non-English language and could not be scanned or read.

Please use the links in post #6 step #4 so that log files are …

How to use Google Drive - Computer - Google Drive Help

Sorry you are right. I will give it a try tomorrow

Thanks a lot for your advices

garegin16 · Apr 13, 2025

norwenkel said:
Thanks for your response, the log files are published my shared folder files mentioned in the above thread.

Take care

Norbert

DISM looks clean. Can you please run SFC /scannow and post your cbs.log again?

norwenkel · Apr 14, 2025

Megahertz said:
A active partition means that it has a boot able OS. You should make it inactive.

Open a CMD window as administrator and type:

diskpart
select disk 0
list part (take note of the 63,49G partition number n- It should be nº1)
select part n (replace n with the number found above)
assign
inactive
exit (to exit diskpart)

I suggest you detach all other drives to make it simple as possible.

Run @zbook V2 log collector, Tuneup plus and upgrade_failure_info

Again thanks a lot for your suggestions, but I was again not successful neither with an inactive partition nor with detached drives.

The best way not to waste any of your and my time would be to stopp this experiment and hopefully some day there will be a solution.

Take care and kind regards out of germany

Norbert

garegin16 · Apr 14, 2025

first off UEFI booting doesn't involve partition flags or boot sectors. Second, were you able to run "SFC /scannow?"

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