Unable to access 1fichier

Almighty1 said:

Well, think of this like a highway. If the road ahead is already blocked, you will not be able to unblock it. The bridge mode if you even can change it will only give you access to things that have not already been blocked that is upstream from the ISP router meaning if something is blocked on he other side of the wire of the ONT, it will still be blocked as that means it is blocked at a higher level and not the local level.

Mesh provides full speeds and is basically just a router except each of the meshes or nodes are closer to you. I think all the Wi-Fi extenders if you them connected to the router directly will all have the same speed but it also depends on what WiFi standard you are using as WiFi does come with overhead so you will never get the advertised speeds and only the speeds after the overhead. Best is to use wired ethernet if possible. Well, don't mean anything yet because remember the traceroutes are showing routers that do not respond to icmp/ping requests but based on the ipv6 addresses, you are using Telepac which is part of Portugal Telecom as your ISP. Is your mobile carrier also Portugal Telecom? If it is, then it's weird they would allow 1fichier.com on mobile but not on the wired ISP.

You should send a inquiry to 1fichier using anything that can access their support form and they will open a troubleshooting ticket which is another name for case and see what they tell you. It could be abuse from other users of the ISP you are using that 1fichier is blocking access for anyone who connects from the same ISP which has happened before. There is a very well known ISP in the US named Earthlink and University of California, Berkeley had blocked all traffic from users of earthlink.net at one point because of the heavy amount of spamming since about 25 years ago as a example.

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If so, then what's the advantage of using a second router and bridge mode since it doesn't prevent censorship, better Wi-Fi range and faster speed?

Yes, which is a bigger issue since when you use a big ISP, the chances of them fixing or even looking into your problem is almost non-exisitent. When you use a ISP that is known for support when there are issues, they would care more about unhappy customers who might leave which means lost revenue. Is our mobile's mobile carrier also Portugal Telecom?

If the problem is before it even reaches your premises, it's almost if there was a line and there is a piece of paper being passed from the 1st person to the 8th person and you are the 9th person in line meaning you are the 2nd router. If any person from 1 to 8 kept the paper, will you still be able to get the paper. Same thing applies here, upstream means anything before the ONT, not on your side but I am talking about the other side of the wire leaving your premises going to Meo.
Anything that routes can be put into bridge mode which just means it turns off all intelligence. Your windows computer is also a router, remember if you turned on Internet Sharing, that basically makes your windows computer a router as anything that connects to your windows computer will use your windows computer as the router which is another name for gateway for internet access. Each device is independent. Your phone can be a bridge but it is only a bridge for the connection from the phone and not for anything before that. In fact, you can set all devices to bridges but it will only effect the device in question. Remember your windows computer is not the ISP router, otherwise next thing is you can configure the ISP Router's settings on your windows computer which obviously would not be possible. The settings are only applicable to the device you change it on so you can set your windows computer to a bridge but that has nothing to do with the ISP Router. Same thing like you can only change the ONT's setting on the ONT. The ONT always acts like a bridge because all it does is takes the signal on the wire and terminates it at the customer premesis. The router is what takes the signal from the ONT and then allows you to connect it to other devices, the router can either be configured as a router or a bridge. When it's a bridge, it will not do the routing functions which is why you can add a second router because at that point, because the first router is acting as a bridge, it has turned off all other functions. But in any case, Bridge in Windows is not the same as Bridge when in general as Microsoft calls NAT which is basically sharing of the internet connection as Internet Connection Sharing. Bridging in Windows is more to connect multiple networks together so like if you had 3 different networks, you can combine them so you can access all of them...

When we talk bridging in this thread, it has nothing to do with your windows computer. It is accessing the web interface on the ISP Router remotely meaning electronically and not physically on the browser to change the configuration of the router so that the router is operating in bridge mode but worry about that part later because until you confirm that the problem is actually locally in your premises and not upstream meaning everything before you to the internet, you will not get anywhere.

Almighty1 said:

Yes, which is a bigger issue since when you use a big ISP, the chances of them fixing or even looking into your problem is almost non-exisitent. When you use a ISP that is known for support when there are issues, they would care more about unhappy customers who might leave which means lost revenue. Is our mobile's mobile carrier also Portugal Telecom?

If the problem is before it even reaches your premises, it's almost if there was a line and there is a piece of paper being passed from the 1st person to the 8th person and you are the 9th person in line meaning you are the 2nd router. If any person from 1 to 8 kept the paper, will you still be able to get the paper. Same thing applies here, upstream means anything before the ONT, not on your side but I am talking about the other side of the wire leaving your premises going to Meo.
Anything that routes can be put into bridge mode which just means it turns off all intelligence. Your windows computer is also a router, remember if you turned on Internet Sharing, that basically makes your windows computer a router as anything that connects to your windows computer will use your windows computer as the router which is another name for gateway for internet access. Each device is independent. Your phone can be a bridge but it is only a bridge for the connection from the phone and not for anything before that. In fact, you can set all devices to bridges but it will only effect the device in question. Remember your windows computer is not the ISP router, otherwise next thing is you can configure the ISP Router's settings on your windows computer which obviously would not be possible. The settings are only applicable to the device you change it on so you can set your windows computer to a bridge but that has nothing to do with the ISP Router. Same thing like you can only change the ONT's setting on the ONT. The ONT always acts like a bridge because all it does is takes the signal on the wire and terminates it at the customer premesis. The router is what takes the signal from the ONT and then allows you to connect it to other devices, the router can either be configured as a router or a bridge. When it's a bridge, it will not do the routing functions which is why you can add a second router because at that point, because the first router is acting as a bridge, it has turned off all other functions. But in any case, Bridge in Windows is not the same as Bridge when in general as Microsoft calls NAT which is basically sharing of the internet connection as Internet Connection Sharing. Bridging in Windows is more to connect multiple networks together so like if you had 3 different networks, you can combine them so you can access all of them...

How to set up and manage a Network Bridge connection on Windows 10

When there aren't ports available on the router and Wi-Fi connectivity isn't possible, then use Network Bridge on Windows 10 to join other PCs to the network.

www.windowscentral.com

When we talk bridging in this thread, it has nothing to do with your windows computer. It is accessing the web interface on the ISP Router remotely meaning electronically and not physically on the browser to change the configuration of the router so that the router is operating in bridge mode but worry about that part later because until you confirm that the problem is actually locally in your premises and not upstream meaning everything before you to the internet, you will not get anywhere.

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Yes, it is, so I don't get why it works if using the mobile network.

Almighty1 said:

as seen in the video in post #77 above

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Thank you, I missed that

Windows 11 User said:

If so, then what's the advantage of using a second router and bridge mode since it doesn't prevent censorship, better Wi-Fi range and faster speed?

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Depends, first is you can configure it the way you want provided that the limitations are not somewhere before the ISP router. The word "before" means anything between you and the ISP and their transit providers. Censorship can still happen regardless as all I need to do is packet sniff your ISPs router and when I mean ISP router, I am talking about the router inside Meo that all customers connect to. The ISP Router Technicolor should really be called a ISP Provided Router at the Customer Premises and I will be able to see all data from all anyone that connects through that router.
WiFi range and speed is a component of both the router and the devices themselves since it depends on how good the router is and the devices own WiFi quality. So even right now, your ISP Router is 802.11AC which means it can do 867Mbps interface speed, you will not see anywhere near that speed because of overhead.

antspants said:

Thank you, I missed that

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I actually added it in after you posted I think. LOL.

Almighty1 said:

I actually added it in after you posted I think. LOL.

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Witchcraft!

Windows 11 User said:

Yes, it is, so I don't get why it works if using the mobile network.

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They are technically different networks so even if it's the same company, the IP addresses are in different assignments and they could be separate companies as even Comcast for example, the wired internet uses Comcast's own backbone network. The mobile side does not use Comcast at all as they are basically a virtual mobile provider using Verizon's network so technically, it's two different ISPs and networks, in fact they are even competitors of each other.

Almighty1 said:

Depends, first is you can configure it the way you want provided that the limitations are not somewhere before the ISP router. The word "before" means anything between you and the ISP and their transit providers. Censorship can still happen regardless as all I need to do is packet sniff your ISPs router and when I mean ISP router, I am talking about the router inside Meo that all customers connect to. The ISP Router Technicolor should really be called a ISP Provided Router at the Customer Premises and I will be able to see all data from all anyone that connects through that router.
WiFi range and speed is a component of both the router and the devices themselves since it depends on how good the router is and the devices own WiFi quality. So even right now, your ISP Router is 802.11AC which means it can do 867Mbps interface speed, you will not see anywhere near that speed because of overhead.

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If the second router has better Wi-Fi and ethernet features, (as well as other features) than the ISP router, will I still be able to use them or the second router's feature must match the ISP's in order to use them?

Almighty1 said:

They are technically different networks so even if it's the same company, the IP addresses are in different assignments and they could be separate companies as even Comcast for example, the wired internet uses Comcast's own backbone network. The mobile side does not use Comcast at all as they are basically a virtual mobile provider using Verizon's network so technically, it's two different ISPs and networks, in fact they are even competitors of each other.

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How can I know if Meo's mobile network uses Meo's backbone network like Meo's Wi-Fi and ethernet?

Windows 11 User said:

If the second router has better Wi-Fi and ethernet features, (as well as other features) than the ISP router, will I still be able to use them or the second router's feature must match the ISP's in order to use them?



How can I know if Meo's mobile network uses Meo's backbone network like Meo's Wi-Fi and ethernet?

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As I mentioned before, you can only use the second router up to what the maximum capabilities of the limitations before it reaches your limitation is so even if your 2nd router is 5Gbps and your devices can all do 5Gbps connections to the router, but your internet connection is only 1Gbps, you will only see 1Gbps maximum speeds to the internet but between your devices, you will get the 5Gbps. So basically you cannot exceed limitations of what goes in and out of the ONT that are already limited so if they already filter out 1.com, you will not have access to 1.com. If they block port 25, you also cannot send and receive port 25 traffic because those are blocked on the other side and not your side. As for the later question, traceroute is your friend on any device as it shows how you reach the destination site and how it gets there but it never tells you how it comes back as many networks can have different providers they peer with just like 1fichier can tell you how they connect to you but only you can tell them how you connect to them. It's not Meo's WiFi or Ethernet which is really the Local Area Network (LAN), a router has two sides. The LAN which is local and the WAN (Wide Area Networking) which is the side that connects to the ONT. On a mobile device, the cell tower is the WAN and the LAN would be anything on your side that uses your phone to connect. Look for a app in the app store on the mobile device and search for traceroute.

Almighty1 said:

As I mentioned before, you can only use the second router up to what the maximum capabilities of the limitations before it reaches your limitation is so even if your 2nd router is 5Gbps and your devices can all do 5Gbps connections to the router, but your internet connection is only 1Gbps, you will only see 1Gbps maximum speeds to the internet but between your devices, you will get the 5Gbps. So basically you cannot exceed limitations of what goes in and out of the ONT that are already limited so if they already filter out 1.com, you will not have access to 1.com. If they block port 25, you also cannot send and receive port 25 traffic because those are blocked on the other side and not your side. As for the later question, traceroute is your friend on any device as it shows how you reach the destination site and how it gets there but it never tells you how it comes back as many networks can have different providers they peer with just like 1fichier can tell you how they connect to you but only you can tell them how you connect to them. It's not Meo's WiFi or Ethernet which is really the Local Area Network (LAN), a router has two sides. The LAN which is local and the WAN (Wide Area Networking) which is the side that connects to the ONT. On a mobile device, the cell tower is the WAN and the LAN would be anything on your side that uses your phone to connect. Look for a app in the app store on the mobile device and search for traceroute.

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So, I used traceroute.

Windows 11 User said:

So, I used traceroute.

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That one is hard to tell because as you can see, there is no data at all for anything before hop #5 which is cprm.net which is altice international backbone. Try using this and see what i shows for My IP information:

Almighty1 said:

That one is hard to tell because as you can see, there is no data at all for anything before hop #5 which is cprm.net which is altice international backbone. Try using this and see what i shows for My IP information:

https://whatismyipaddress.com/

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Here you have it. The city and region are wrong.

Windows 11 User said:

Here you have it. The city and region are wrong.

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The ISP is the same, the city and region is based on where the ISP is located, basically what they used for their address when they were assigned the IP addrress space and not the actual physical location.

Almighty1 said:

The ONT itself does not do any routing or anything related to IP

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Yeah, but this factually depends on the ISP you have, and on things like whether they force you to rent a certain, specific, wireless ONT that has been internally modified by them in such a particular way that it only works with that particular ISP (non interchangeable). They may still offer you a choice between a wireless ONT and a different ONT that doesn't have any in-built wireless capability or etc., BUT... if yours happens to be a wireless ONT, then I think you can rest assured it will still have an in-built wireless router section/stage, similar to a wireless modem. And you won't be able to turn this in-built wireless router into a wireless AP. You still may be able to simply turn off its wireless signal instead, but not its whole router component.

Typically if you have a wireless variant/type that works similar to how I just described, it also means you have no direct control over the settings of your LAN that you own, as this router component can only be configured by logging in to your user account on your ISP's website─which won't work if your internet connection is down or this login webpage is displaying a temporary message telling you they're "currently making some technical changes so please be patient or just f off". That's why some people (myself included) prefer to get the type of modem (or ONT/ONU, if what you have is fiber optics delivered all the way below your doorstep, in which case you neither need nor will be able use a modem to connect to internet) that doesn't have any such in-built wireless crap. My cable modem lives in the basement, the wireless signal of the wireless version/counterpart wouldn't be able to penetrate through my floor, anyway in the first place. (I have a pretty strong floor... lol)

Almighty1 said:

The ISP is the same, the city and region is based on where the ISP is located, basically what they used for their address when they were assigned the IP addrress space and not the actual physical location.

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OK, but what does it have to do with fixing the problem?

Windows 11 User said:

OK, but what does it have to do with fixing the problem?

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All we are confirming is that it's the same networks being used and one works and the other doesn't as it's more of a data point. For fixing the problem, like I said before, you should contact ISP support and tell them that you can't connect to 1fichier. It works on their Mobile network but not their regular network as a comparison, just to prove that 1fichier is working on one of their networks. Always better to have more information than less information to support yourself when calling support. Otherwise they will basically tell you off and say 1fichier does not work with Meo in general or make you do all the tests. It's like when you ask for support here, people will tell you to do all sorts of things. So at this point, you need to contact the ISP Support at Meo and also write to 1fichier even though you should wait for 1fichier's answer before contacting the ISP because if 1fichier did block you and please provide your actual IP to 1fichier as they will need it, then there is no point to contact the ISP Support but if 1fichier's answer is anything else basically saying it's not a problem on their end and/or they are not blocking, then at that point, contact ISP Support and hopefully your ISP Support actually has competent people and not ones that reads from scripts. Basically, the whole point is to first perform your own due diligence so when you contact either 1fichier and/or ISP Support, you have the data already so you can be competent instead of empty handed since they will always assume most of the time, you are computer technology illiterate and will try everything to make it sound like you do not know what you are talking about and it's not their problem and yours, and one of the troubleshooting steps is to format your computer which is what the bigger ISPs especially the ones who are big will tell you to do.

hdmi said:

Yeah, but this factually depends on the ISP you have, and on things like whether they force you to rent a certain, specific, wireless ONT that has been internally modified by them in such a particular way that it only works with that particular ISP (non interchangeable). They may still offer you a choice between a wireless ONT and a different ONT that doesn't have any in-built wireless capability or etc., BUT... if yours happens to be a wireless ONT, then I think you can rest assured it will still have an in-built wireless router section/stage, similar to a wireless modem. And you won't be able to turn this in-built wireless router into a wireless AP. You still may be able to simply turn off its wireless signal instead, but not its whole router component.

Typically if you have a wireless variant/type that works similar to how I just described, it also means you have no direct control over the settings of your LAN that you own, as this router component can only be configured by logging in to your user account on your ISP's website─which won't work if your internet connection is down or this login webpage is displaying a temporary message telling you they're "currently making some technical changes so please be patient or just f off". That's why some people (myself included) prefer to get the type of modem (or ONT/ONU, if what you have is fiber optics delivered all the way below your doorstep, in which case you neither need nor will be able use a modem to connect to internet) that doesn't have any such in-built wireless crap. My cable modem lives in the basement, the wireless signal of the wireless version/counterpart wouldn't be able to penetrate through my floor, anyway in the first place. (I have a pretty strong floor... lol)

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The thing is you are getting the terminology mixed up. I own and run many ISPs over the last 28 years. What you call Wireless ONT is better known as a ONT Wireless Gateway and not a plain ONT. A ONT is similar to a CSU/DSU or TSU for dedicated circuits, a DSL Modem, a Cable Modem. It's a bad idea to read one line and then assume things because you have to read the previous part of the thread where he mentioned he had both an ONT and a Router which already tells you that he has a ONT without the wireless and/or router functions. I should also say that my computer was lagging and keyboard was skipping some letters so I was trying to type and send the messages fast since I deal with 60,000+ messages daily and I usually type faster than my thinking. Some people if they had to pay for the equipment in rental fees would also want to own their equipment instead of paying rental fees. Basically, the only way to turn off the router or wireless portion is if you can change the equipment to bridge mode. And hdmi, notice that the OP does not speak native english so I have to try to use different words so he/she does not get the wrong definition since like IP addresses for example, it is assigned in CIDR blocks but if I said IP Address Block, even in standard english for people who are unfamiliar, they will think of the address being blocked but in this case, you can also see the OP seems to not even understand basic networking so it takes some time to figure out how to explain it since I could have also said, Google is your friend for every question that was asked. I mean in general, if someone says they can't reach a certain site, others will respond they can and it must be their connection. No one is going to explain things to them over a longer thread and basically you can see in the thread, the OP will still be confused and you have to explain things further and try to find a way to explain things in a way that they would understand.

Almighty1 said:

All we are confirming is that it's the same networks being used and one works and the other doesn't as it's more of a data point. For fixing the problem, like I said before, you should contact ISP support and tell them that you can't connect to 1fichier. It works on their Mobile network but not their regular network as a comparison, just to prove that 1fichier is working on one of their networks. Always better to have more information than less information to support yourself when calling support. Otherwise they will basically tell you off and say 1fichier does not work with Meo in general or make you do all the tests. It's like when you ask for support here, people will tell you to do all sorts of things. So at this point, you need to contact the ISP Support at Meo and also write to 1fichier even though you should wait for 1fichier's answer before contacting the ISP because if 1fichier did block you and please provide your actual IP to 1fichier as they will need it, then there is no point to contact the ISP Support but if 1fichier's answer is anything else basically saying it's not a problem on their end and/or they are not blocking, then at that point, contact ISP Support and hopefully your ISP Support actually has competent people and not ones that reads from scripts. Basically, the whole point is to first perform your own due diligence so when you contact either 1fichier and/or ISP Support, you have the data already so you can be competent instead of empty handed since they will always assume most of the time, you are computer technology illiterate and will try everything to make it sound like you do not know what you are talking about and it's not their problem and yours, and one of the troubleshooting steps is to format your computer which is what the bigger ISPs especially the ones who are big will tell you to do.

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What do you mean by data point? Which IP address should I show 1fichier?

Almighty1 said:

The thing is you are getting the terminology mixed up. I own and run many ISPs over the last 28 years. What you call Wireless ONT is better known as a ONT Wireless Gateway and not a plain ONT. A ONT is similar to a CSU/DSU or TSU for dedicated circuits, a DSL Modem, a Cable Modem. It's a bad idea to read one line and then assume things because you have to read the previous part of the thread where he mentioned he had both an ONT and a Router which already tells you that he has a ONT without the wireless and/or router functions. I should also say that my computer was lagging and keyboard was skipping some letters so I was trying to type and send the messages fast since I deal with 60,000+ messages daily and I usually type faster than my thinking. Some people if they had to pay for the equipment in rental fees would also want to own their equipment instead of paying rental fees. Basically, the only way to turn off the router or wireless portion is if you can change the equipment to bridge mode. And hdmi, notice that the OP does not speak native english so I have to try to use different words so he/she does not get the wrong definition since like IP addresses for example, it is assigned in CIDR blocks but if I said IP Address Block, even in standard english for people who are unfamiliar, they will think of the address being blocked but in this case, you can also see the OP seems to not even understand basic networking so it takes some time to figure out how to explain it since I could have also said, Google is your friend for every question that was asked. I mean in general, if someone says they can't reach a certain site, others will respond they can and it must be their connection. No one is going to explain things to them over a longer thread and basically you can see in the thread, the OP will still be confused and you have to explain things further and try to find a way to explain things in a way that they would understand.

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Regarding lag, see my other thread.

Windows 11 User said:

What do you mean by data point? Which IP address should I show 1fichier?



Regarding lag, see my other thread.

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Well, you should really google "data point" to see what it means as it's a general expression saying a single piece information that is collected by you to reference similar to if you had one car, you only know how long it takes to get from point A to point B with that car but until you have the 2nd car to compare, there is no data to see how each of the 2 cars compare, that is called a data point. That is why I said I needed to type in a way where the words would actually make sense to you which is called in laymen's terms as even english is different between countries. What you call Ketchup in US English is known as Tomato Sauce in British English and Tomato Sauce in US English is something completely different.

Per Google:
"A data point is a single unit of information, or a fact. For example, if a coffee shop wants to know if more tea or coffee is sold at lunchtime, each cup sold is a data point.

In Excel, a data point is a single value in a worksheet cell that is plotted in a chart or graph. A data marker is a column, dot, pie slice, or other symbol in the chart that represents a data value.

A dataset is a set of data points that all have the same type signature. For example, a dataset could represent a group of people, with each point representing a unique member of the group. "

As for 1fichier, it's up to you what you show them. You obviously want to show the one with the problem and show them the one without the problem, that is called two data points to illustrate the issue you are presenting. If you only present one but not the other, then they will automatically *assume* you did not actually try anything else and you have a non-existent problem.

As for lag, please read what I wrote about lag, it has nothing to do with you or this discussion. I am saying "my" computer is lagging when typing on the keyboard due to the CPU temperature throttling at 97C so when typing to you, it is skipping letters and what normally takes me 30 seconds to type which are my long responses is taking me close to 20 minutes because it takes multiple tries before the key I hit is recognized basically making my responses less efficient than it was meant to be if I was responding at the normal rate I type.

But what you should do now before more responses to this post is contact 1fichier first like mentioned in my previous response as no one here at this point can help you due to our resources being limited with the main reason being we are not local to you and do not use the same ISP and also do not experience the problem. Give 1fichier a few days to respond and if they don't respond or 1fichier claims they do not see any problems, that is when you can contact the ISP Support aka (also known as) Meo and report it as a issue and if they still claim it's a non-issue, ask to talk to their supervisor and keep escalating the issue meaning demand it to be brought to a higher level of support until they actually competently look into the issue as that should be where you should be spending your time at this point. And after a reasonable amount of time, you can report back in this thread if the issue was solved or not or what you had discovered after contacting 1fichier and Meo. All everyone can do here is wish you the best of luck in your endeavors and things get resolved. If Meo does not care, that already tells you that you should take your business elsewhere because they obviously don't care about your problem now or ones you may have in the future. Now you know why it's important to find a forum where Meo users are as atleast you and others can share information that is useful to each other so you don't waste time with contacting Meo since if others say Meo does not care, then you think your contactin Meo is going to make a difference?