BSOD every few days - Lenovo Legion - ntoskrnl.exe?


S

spursdude

Member
Local time
8:29 AM
Posts
1
OS
Windows 11
Hi all,
I have a Lenovo Legion S7 16ARHA7 laptop. Still under warranty. CPU AMD Ryzen 9 6900HX, 16 GB RAM, AMD Radeon RX 6800S GPU. Not overclocked. Running Windows 11 Home, Version 22H2 (OS Build 22621.3155). I get a BSOD every few days or so - sometimes happens right when booting the computer up from sleep, and most other times just in the middle of random non-intensive tasks (watching YouTube, using Chrome, etc). BlueScreenView says they are almost all caused by driver ntoskrnl.exe. The most common Bug Check Code is 0x0000012b but there have been several others also. When I use WinDbg, I also see "ntkrnlmp.exe" come up often. This is driving me mad since it's only once every few days but very disruptive when it happens!

Here is a OneDrive folder:
One zip file is the v2 log collector file. The other is a zip file of all the dump files that I have saved over several months.

OneDrive

1drv.ms 1drv.ms

Any insights would be greatly appreciative. I am wondering if I need to send back to Lenovo to see if RAM is faulty, but wanted to start here since in many ways I would trust members of this forum more than Lenovo support. Thank you!
 
Windows Build/Version
Windows 11 Home, Version 22H2 (OS Build 22621.3155)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion S7 16ARHA7
    CPU
    AMD Ryzen 9 6900HX
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon RX 6800S
Computer manufacturers of laptops are responsible for the hardware, firmware, applications, and operating system at the time of sale.

It's best to contact the computer manufacturer for Return Merchandise Authorization (RMA).



The findings are typical of malfunctioning or incompatible hardware.


1A
13A
4E
EF
3B
12B
139
7E
A
C7




1) When were each of the RAM modules installed?

PartNumber : M425R1GB4BB0-CQKOL

PartNumber : M425R1GB4BB0-CQKOD



2) Run Tuneup plus > post a share link



Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



3) Uninstall Callback Technologies software



4) Uninstall the AMD GPU drivers using DDU and reinstall using the AMD website

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.9.3

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).
www.wagnardsoft.com www.wagnardsoft.com




5) Run the Lenovo UEFI Hardware diagnostics > take pictures > post share links displaying the tests performed with results


Lenovo Diagnostic Solutions: Downloads - Lenovo Support US

pcsupport.lenovo.com pcsupport.lenovo.com



6) Uninstall the newest RAM module




Code: 
Adapter Description    AMD Radeon(TM) Graphics
Adapter RAM    512.00 MB (536,870,912 bytes)
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
Driver Version    31.0.22011.4008
INF File    oem130.inf (ati2mtag_Rembrandt section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0396203.INF_AMD64_5E077EDB2ED5B984\B396137\AMDKMDAG.SYS (31.0.22011.4008, 101.47 MB (106,402,216 bytes), 10/10/2023 8:34 PM)
   
Name    AMD Radeon RX 6800S
PNP Device ID    PCI\VEN_1002&DEV_73EF&SUBSYS_380217AA&REV_C0\6&E4838E6&0&00000009
Adapter Type    AMD Radeon Graphics Processor (0x73EF), Advanced Micro Devices, Inc. compatible
Adapter Description    AMD Radeon RX 6800S
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0396203.inf_amd64_5e077edb2ed5b984\B396137\amdxc64.dll
Driver Version    31.0.22011.4008
INF File    oem130.inf (ati2mtag_Navi23 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0396203.INF_AMD64_5E077EDB2ED5B984\B396137\AMDKMDAG.SYS (31.0.22011.4008, 101.47 MB (106,402,216 bytes), 10/10/2023 8:34 PM)

Code: 
amduw23g    amduw23g    c:\windows\system32\driverstore\filerepository\u0396203.inf_amd64_5e077edb2ed5b984\b396137\amdkmdag.sys

Code: 
cbfsconnect2017    cbfsconnect2017    \??\c:\windows\system32\drivers\cbfsconnect2017.sys

CBFS Connect | Virtual Drive Library | Callback Technologies

The leading SDK for creating and managing virtual filesystems from almost any type of storage.
www.callback.com www.callback.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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