BSOD on new laptop


FatRibbon

Member
Local time
4:12 PM
Posts
2
OS
Windows 11 Home
Just had a BSOD on a ~2 week old ASUS laptop. I had Chrome and Discord running, but otherwise nothing intensive. I'm hoping this is purely a driver issue and not a hardware issue. I've included both the BlueScreenView results and the V2 Log Collector output.

Screenshot 2025-01-03 111839.webp
 
Windows Build/Version
Windows 11 Home

Attachments

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 7 7735HS
    Motherboard
    ASUSTeK COMPUTER FA617NT
    Memory
    16.0 GB RAM
    Graphics Card(s)
    AMD Radeon RX 7700S
    Sound Card
    Realtek
    Hard Drives
    WD PC SN740 SDDPNQD-512G-1002
See updating the GPU driver will help.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    AMD Ryzen 7 7735HS
    Motherboard
    ASUSTeK COMPUTER FA617NT
    Memory
    16.0 GB RAM
    Graphics Card(s)
    AMD Radeon RX 7700S
    Sound Card
    Realtek
    Hard Drives
    WD PC SN740 SDDPNQD-512G-1002
At the time of sale laptop manufacturers are responsible for the hardware, operating system, drivers, applications, etc.

New laptops should not have BSODs.

Please contact Asus for a Return Merchandise Authorization (RMA)






Code:
Event[4090]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-28T01:55:00.9630000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[4091]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-28T01:55:00.9630000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[4092]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-28T02:11:01.1700000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[4093]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-28T02:11:01.1700000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.


Code:
Event[3727]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-12-27T17:46:04.7980000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: LAPTOP-Q7S4B6T3
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code:
Event[3615]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:16:45.0180000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3616]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:16:45.0180000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3617]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:32:18.8740000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3618]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:32:18.8740000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3619]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:48:20.2710000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3620]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:48:20.2710000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3621]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:54:00.6940000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[3622]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-27T01:54:00.6940000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.


Code:
Event[3223]
  Log Name: System
  Source: disk
  Date: 2024-12-25T07:48:03.2300000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.

Event[3224]
  Log Name: System
  Source: disk
  Date: 2024-12-25T07:48:03.2300000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
An error was detected on device \Device\Harddisk1\DR6 during a paging operation.


Code:
Event[2814]
  Log Name: System
  Source: volmgr
  Date: 2024-12-24T10:27:09.0570000Z
  Event ID: 49
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.



Code:
Event[2563]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:06:07.7320000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2564]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:06:07.7320000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2565]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:11:28.4010000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2566]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:11:28.4010000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2567]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:27:27.2020000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2568]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:27:27.2020000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2569]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:43:28.5900000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2570]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:43:28.5900000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2571]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:45:58.3650000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2572]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:45:58.3650000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2573]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:59:30.3380000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.

Event[2574]
  Log Name: System
  Source: rt68cx21
  Date: 2024-12-23T01:59:30.3380000Z
  Event ID: 2
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
Realtek PCIe GbE Family Controller has a Hardware IO error.


Code:
Event[992]
  Log Name: System
  Source: disk
  Date: 2024-12-20T21:24:33.1170000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
An error was detected on device \Device\Harddisk1\DR3 during a paging operation.

Event[993]
  Log Name: System
  Source: disk
  Date: 2024-12-20T21:24:33.1170000Z
  Event ID: 51
  Task: None
  Level: Warning
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: LAPTOP-Q7S4B6T3
  Description:
An error was detected on device \Device\Harddisk1\DR3 during a paging operation.


Code:
Event[6073]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-01-03T10:45:40.4750000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: LAPTOP-Q7S4B6T3
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000119 (0x0000000000000010, 0xffff840db048d000, 0x0000000000000007, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\010325-12250-01.dmp. Report Id: d99806a0-43aa-48e5-9405-afb8dacdcfc2.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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