Laptop crashes playing two games


The computer continues to have BSOD with bugcheck WHEA 124.

Consider contacting Lenovo or a local computer store for servicing.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I agree with @zbook, you've done all you can software-wise and yet the BSODs still happen and all for a PCIe issue. This is clearly a hardware problem and I suspect, given what I found in some earlier dumps, that it's a motherboard issue. The other possibility is a graphics card issue - but on balance I rather feel that the motherboard is more likely.

As a final check, be certain that you are running the latest BIOS version and that ALL drivers are updated - and not via a crappy third-party driver install tool either, get the drivers from the motherboard vendor's website, the Nvidia website, etc.
 

My Computer

System One

  • OS
    Windows

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