Laptop Refuses to Wake Up From Sleep. But Identical Unit does Wake up.


If you open Device Manager and then check the Power Management tab for all the HID devices, is there any which haven't been set to allow the system to wake the computer from sleep?
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
If you open Device Manager and then check the Power Management tab for all the HID devices, is there any which haven't been set to allow the system to wake the computer from sleep?
Click to expand...

Is this the correct section? If so, there are several devices with that unchecked but it is NOT an option to check it. I tried unchecking the currently checked box "Allow the computer to turn off this device" but that does not let me enable the other box either. Its still greyed out.

Not sure if these listed devices are supposed to be able to anyways though idk

Screenshot 2024-01-29 143857.png
 

My Computer

System One

  • OS
    windwos 11 pro
You won't be able to enable them from Device Manager because they're being read from a protected registry subkey, however, you should be able to compare those values to those on the working machine since they're both identical to each other.

I doubt there will be any discrepancies between the two, but thought it might be worthwhile checking to eliminate there being any chance of a simple configuration issue.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
You won't be able to enable them from Device Manager because they're being read from a protected registry subkey, however, you should be able to compare those values to those on the working machine since they're both identical to each other.

I doubt there will be any discrepancies between the two, but thought it might be worthwhile checking to eliminate there being any chance of a simple configuration issue.
Click to expand...
Oh okay. I Do not have the original laptop anymore I had to return that and I'm currently using the replacement unit. So I won't be able to test that 8(.

Im planning on returning this unit for a free replacement, since I just found out Im still within the return windows (the 30 days reset with the new unit). Im very curious about trying to reset the EC, That could be all that is needed, idk. But Id have to pop off the back and take out the battery then plug it back in with just the power cord without the battery in it to reset the ec according to Lenovo.
 

My Computer

System One

  • OS
    windwos 11 pro
pacificSurf said:
Im planning on returning this unit for a free replacement, since I just found out Im still within the return windows (the 30 days reset with the new unit).
Click to expand...
That's probably the best option to take the moment, I'm curious as to which controller it is referring to, because I've read some mixed comments about it in regards to Lenovo laptops. Some users who had the same message in their event logs said it could be related to the fans.

pacificSurf said:
But Id have to pop off the back and take out the battery then plug it back in with just the power cord without the battery in it to reset the ec according to Lenovo.
Click to expand...
You might as well give it a go.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
That's probably the best option to take the moment, I'm curious as to which controller it is referring to, because I've read some mixed comments about it in regards to Lenovo laptops. Some users who had the same message in their event logs said it could be related to the fans.


You might as well give it a go.
Click to expand...
Oh, is there more than one embedded controller in a laptop? I thought it was just one piece of hardware or something called embedded controller.
 

My Computer

System One

  • OS
    windwos 11 pro
x BlueRobot said:
That's probably the best option to take the moment, I'm curious as to which controller it is referring to, because I've read some mixed comments about it in regards to Lenovo laptops. Some users who had the same message in their event logs said it could be related to the fans.


You might as well give it a go.
Click to expand...
All right update, I tried it. Laptop still will not wake from sleep.....
And after breaking 2 of the plastic lid clips in the process lol. (Despite watching several disassembly videos first and being super super careful, that was what I was afraid of. Removing the lid was a nightmare)

I followed the technicians instructions (see below link that's my post) but the laptop does not turn on when connected to power with the battery disconnected. So it doesn't exactly work like his instructions but either way I did disconnect the battery.

ANYWAYS, I'm going to reinstall Windows 11 before I return it just for the hell of it cuz I'm very curious what the heck is going on, this is a brand new laptop and there's no other power issues or I/o issues. so if the EC is bad, you would think it would not wake up from hibernate, but hibernate works fine.
 
Last edited:

My Computer

System One

  • OS
    windwos 11 pro
Hmm, that is strange, usually hibernation is more of an issue than sleep is. Just be careful with how much troubleshooting you do if the device is still under warranty.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
x BlueRobot said:
Hmm, that is strange, usually hibernation is more of an issue than sleep is. Just be careful with how much troubleshooting you do if the device is still under warranty.
Click to expand...
Yeah, And that's partly why I'm thinking it's something I changed in group policy editor, which resetting default power plan options would not resolve, or don't think would.
 
Last edited:

My Computer

System One

  • OS
    windwos 11 pro
So I did the windows reset while keeping personal files and apps, and..... sleep is now working normally!

So it was a Windows 11 problem the entire time. The EC is not bad.
Strange any ideas what it would have been? I reset so much stuff manually prior, and had run tune up software, nothing worked until the reset.
 

My Computer

System One

  • OS
    windwos 11 pro
In a few days after the reset save files post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
pacificSurf said:
Strange any ideas what it would have been? I reset so much stuff manually prior, and had run tune up software, nothing worked until the reset.
Click to expand...
Honestly, can't say for certain but it was probably a device configuration setting somewhere, I'm glad it seems to be working okay now though.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
There was < 1 day of data.

In that short observation period the logs were unremarkable.

2024-02-09 T17:37:48 > 2024-02-10 T11:05:32
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook said:
There was < 1 day of data.

In that short observation period the logs were unremarkable.

2024-02-09 T17:37:48 > 2024-02-10 T11:05:32
Click to expand...
Oh I thought you were looking for logs of what it might have changed from the system reset, versus new issues that might pop up in the next few days.

Unfortunately I had to return it yesterday at UPS (Sat was my last day), I had already created a replacement request last week after all my prior fix attempts. So I wasn't able to run it for a few more days. And Lenovo had already sent out a new unit, couldn't cancel it....
 

My Computer

System One

  • OS
    windwos 11 pro

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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