Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

zbook · Nov 5, 2024

That's fantastic!

Somehow it booted normally!

And installing a new iastorvd.sys driver was successful!

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run disk partition information > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/355861d1640707960-batch-files-use-bsod-debugging-diskparinfo.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) For the Asus BIOS please ask in the Asus forum or open a new thread in EF to find someone that is familiar with Asus BIOS updates

5) Open administrative command prompt and type or copy and paste:

bcdedit /set {default} recoveryenabled yes
reagentc /info
reagentc /enable
reagentc /info

Enable or Disable Automatic Repair in Windows 10

How to Enable or Disable Automatic Repair in Windows 10

www.tenforums.com

6) Make new Acronis and / or Macrium backup images > save to another drive or the cloud

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

7) Perform Windows updates

8) Post a new V2 share link into the newest post

9) Monitor computer stability / instability using reliability monitor:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

JeffFinnan · Nov 10, 2024

Have a complete set of working RAM modules. (Got very adept unhooking and hooking CPU cooling fan.) Successfully completed BIOS Update. Asus forum (link provided earlier) very helpful.

zbook said:
1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Tune Up Log: Tuneup.log
SFC_details-1.txt: SFC_details-1.txt

zbook said:
2) Run disk partition information > post a share link

https://www.tenforums.com/attachmen...atch-files-use-bsod-debugging-diskparinfo.bat

DiskParInfo.log: DiskParInfo.log

zbook said:
3) Create a new restore point:

Completed.

zbook said:
5) Open administrative command prompt and type or copy and paste:

bcdedit /set {default} recoveryenabled yes
reagentc /info
reagentc /enable
reagentc /info

recoveryEnabled.txt: recoveryEnabled.txt

zbook said:
6) Make new Acronis and / or Macrium backup images > save to another drive or the cloud

Completed using Macrium.

zbook said:
8) Post a new V2 share link into the newest post

Zip File: MAIN-COMPUTER-(2024-11-10_12-39-22).zip

zbook said:
9) Monitor computer stability / instability using reliability monitor:

Will Do.

Thanks for all this.
Jeff

zbook · Nov 10, 2024

There are four 32 GB RAM modules (KF3200C16D4/32GX) installed.

Was one or more RAM modules replaced?

The BIOS Version/Date American Megatrends Inc. 3601, 10/12/2024

Tuneup plus reported a successful sfc /scannow report.

Windows RE was successfully enabled.

1) Download and install:

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post share links for these tabs (all drives)

a) Overview
b) Temperature
c) SMART

2) Open device manager > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links

3) Run the Crucial scanner > post a link

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

4) Open administrative command prompt and copy and paste:

msdt.exe -id PCWDiagnostic

Post share links for any identified incompatibilities

5) Check whether memory integrity is on / off > post images of any incompatible drivers

Enable or Disable Core Isolation Memory Integrity in Windows 11

This tutorial will show you how to turn on or off core isolation memory integrity in Windows 11. Core isolation is a security feature of Microsoft Windows that protects important core processes of Windows from malicious software by isolating them in memory. It does this by running those core...

www.elevenforum.com

Code:

ACPI wake alarm -PNP0000    ACPI\PNP0000\4&857BE3E&0    52

Code:

 Code 52 “Windows cannot verify the digital signature for the drivers required for this device. (Code 52)”
Full Error Message

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

Cause

The driver may be unsigned or corrupted.

Recommended Resolution

Download the latest driver from the hardware manufacturer's website, or contact the manufacturer for help.

Code:

2024-11-10 12:19:58, Info                  CSI    000001e1 [SR] Repairing file \??\C:\Windows\Microsoft.NET\Framework\v1.0.3705\\mscormmc.dll from store

Code:

Windows RE status:         Enabled

JeffFinnan · Nov 11, 2024

zbook said:
Was one or more RAM modules replaced?

Yes. Got one for the bad one. Then got more new. So all are new.

zbook said:
1) Download and install:

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Drive C, one one with the Windows system on it.

driveC_Overview.jpg

drive.google.com

driveC_Temperature.jpg

drive.google.com

driveC_smart.jpg

drive.google.com

Drive D, one with all the documents including Dropbox.

driveD_Overview.jpg

drive.google.com

driveD_Temperature.jpg

drive.google.com

driveD_smart.jpg

drive.google.com

Drive E, an old drive that I have some old documents on it. Yeah, it is getting old.

driveE_Overview.jpg

drive.google.com

driveE_Temperature.jpg

drive.google.com

driveE_smart.jpg

drive.google.com

Drive F, a SSD I had left over from a notebook. I have the Thunderbird Email files on this one.

driveF_Overview.jpg

drive.google.com

driveF_Temperature.jpg

drive.google.com

driveF_smart.jpg

drive.google.com

zbook said:
2) Open device manager > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links

Nothing is flagged

deviceManager.jpg

drive.google.com

zbook said:
3) Run the Crucial scanner > post a link

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

Download crashed every time I tried to open it.

zbook said:
4) Open administrative command prompt and copy and paste:

msdt.exe -id PCWDiagnostic

Not what I expected. Got this:

Next gave this: PCWDianostic.jpg

zbook said:
5) Check whether memory integrity is on / off > post images of any incompatible drivers

Still need to do.

zbook said:
Code:

ACPI wake alarm -PNP0000 ACPI\PNP0000\4&857BE3E&0 52

Saw that this was in the V2 files. Not sure what to do.

Jeff

zbook · Nov 11, 2024

It's a Microsoft driver so it's puzzling.

Code:

ACPI wake alarm -PNP0000                                              Error         52 Windows cannot verify the driver's digital signature ACPI wake alarm -PNP0000                                              Microsoft                                      ACPI\PNP0000\4&857BE3E&0

Desktop wakes up unexpectedly from sleep or hibernation - Windows Client

Document findings based on OEM support case, where customer observed unexpected wake behavior. Provide information on how to track down the source of wake events, and related information.

learn.microsoft.com

If possible, provide additional computer cooling and follow trends in HD Sentinel results.

These are additional software for temperature monitoring:

SpeedFan - Access temperature sensor in your computer

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

JeffFinnan · Nov 11, 2024

zbook said:
5) Check whether memory integrity is on / off > post images of any incompatible drivers

Enable or Disable Core Isolation Memory Integrity in Windows 11

This tutorial will show you how to turn on or off core isolation memory integrity in Windows 11. Core isolation is a security feature of Microsoft Windows that protects important core processes of Windows from malicious software by isolating them in memory. It does this by running those core...

www.elevenforum.com

zbook said:
It's a Microsoft driver so it's puzzling.

Code:

ACPI wake alarm -PNP0000 Error 52 Windows cannot verify the driver's digital signature ACPI wake alarm -PNP0000 Microsoft ACPI\PNP0000\4&857BE3E&0

Desktop wakes up unexpectedly from sleep or hibernation - Windows Client

Document findings based on OEM support case, where customer observed unexpected wake behavior. Provide information on how to track down the source of wake events, and related information.

learn.microsoft.com

From article above entered this:

Code:

C:\Windows\System32>powercfg /waketimers
There are no active wake timers in the system.

C:\Windows\System32>

zbook · Nov 11, 2024

Please open admin command prompt: (post share links)

driverquery /si
pnputil.exe /enum-drivers
dism /online /get-drivers /format:table
dism /online /get-drivers /format:table >C:\drivers.txt

JeffFinnan · Nov 11, 2024

zbook said:
Please open admin command prompt: (post share links)

driverquery /si
pnputil.exe /enum-drivers
dism /online /get-drivers /format:table
dism /online /get-drivers /format:table >C:\drivers.txt

zbook · Nov 12, 2024

The first four drivers in post #6 are dated 2009 or 2012.

Please look for newer drivers.

If logitech hardware / software is no longer in use the these can be uninstalled.

JeffFinnan · Nov 12, 2024

zbook said:
3) Run the Crucial scanner > post a link

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

You know, I think I did not understand how it worked. It did open a web page. However, nothing ever showed up:

crucialSysScanner.mp4

drive.google.com

zbook · Nov 12, 2024

These were most of the reported incompatible drivers:

jmusbccgp JMicron USB Composite Device Lower Filter Driver c:\windows\system32\drivers\jmccgp.sys
lvrs64 Logitech RightSound Filter Driver c:\windows\system32\drivers\lvrs64.sys
lvuvc64 @oem12.inf,%PID_0825_DD%(UVC);Logitech HD Webcam C270(UVC) c:\windows\system32\drivers\lvuvc64.sys
tib Acronis TIB Manager c:\windows\system32\drivers\tib.sys

zbook · Nov 12, 2024

For problems running the Crucial scanner sometimes an alternative browser may allow it to run.

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

zbook · Nov 12, 2024

1) In device manager expand system devices > identify the yellow triangle hovering over ACPI wake alarm -PNP0000 > uninstall > reinstall

2) Create a new restore point

3) If there are no essential Logitech keyboard or mouse then:

Open administrative command prompt and copy and paste:

pnputil /delete-driver oem51.inf /uninstall /force
pnputil /delete-driver oem26.inf /uninstall /force
pnputil /delete-driver oem12.inf /uninstall /force

Reboot

For JMicron:

pnputil /delete-driver oem114.inf /uninstall /force

JeffFinnan · Nov 12, 2024

zbook said:
3) If there are no essential Logitech keyboard or mouse then:

Open administrative command prompt and copy and paste:

pnputil /delete-driver oem51.inf /uninstall /force
pnputil /delete-driver oem26.inf /uninstall /force
pnputil /delete-driver oem12.inf /uninstall /force

Reboot

For JMicron:

pnputil /delete-driver oem114.inf /uninstall /force

Actually I do have Logitech keyboard and mouse. However, I had these HID-Compliant devices and there was a recent driver update.

I took a chance and exercised all the deletes above. Lo and behold, look at Windows Security Incompatible drivers:

Mouse and keyboard work fine.

zbook said:
1) In device manager expand system devices > identify the yellow triangle hovering over ACPI wake alarm -PNP0000 > uninstall > reinstall

It was not clear to me about the reinstall. I uninstalled. On reboot, it came back with yellow triangle. I uninstalled again and checked box to remove the driver from the computer. On reboot, it is no longer there. I looked around for how important this is. I could not find anything. This system does not have a battery. Nevertheless, the system runs finds and reboots fine.

Here is a side-by-comparison of everything open in the Device Manager. In the Before view, I did not have the camera in the system. That is why is shows up in the After view: deviceManagerBeforeAfter.jpg

zbook said:
For problems running the Crucial scanner sometimes an alternative browser may allow it to run.

I have Firefox as default. I set Edge as default and same thing. I also copied the link into Chrome. Same thing.

Ran V2 again. File size one-third that of before: MAIN-COMPUTER-(2024-11-12_15-45-34).zip

zbook · Nov 12, 2024

There were 3 new logi entries seen in device manager.

There were no yellow triangles or unknown devices.

Check to see if memory integrity and secure boot can be enabled.

There are many google results reporting Crucial scan problems.

Crucial has a manual option:

JeffFinnan · Nov 13, 2024

zbook said:
Crucial has a manual option:

Followed this. Basically I had to indicate my Asus motherboard. This then gave the Crucial products that are compatible. I do not at this time see the usefulness of this. I will replace the Crucial SSD drive that I keep my Thunderbird files on.

zbook said:
Check to see if memory integrity and secure boot can be enabled.

Secure Boot is on. However, Memory Integrity, reached by clicking on Core isolation, remains on temporarily as shown in this short clip: memoryIntegrety.mp4

JeffFinnan · Nov 13, 2024

zbook said:
If possible, provide additional computer cooling and follow trends in HD Sentinel results.

View attachment 116145
The NVME M.2 SSD is below the memory modules, tucked in behind the GPU. I was wondering if it could be pulled out but attached via an extension cable and somehow placed in an empty hard drive bay in the case. I could only find a SATA holder, not an NVME one.

JeffFinnan · Nov 13, 2024

Post #77 is a bit messed up. The NVME M.2 SSD is tucked in behind the GPU. Here is the layout. Maybe I move the NVME M.2 SSD to a spot with more room.

Or I was wondering if it could be pulled out but attached via an extension cable and somehow placed in an empty hard drive bay in the case. I could only find a SATA holder, not an NVME one.

zbook · Nov 13, 2024

Please check BIOS settings for CPU virtualization.

Enable or Disable CPU Virtualization in UEFI BIOS Firmware Settings on Windows PC

This tutorial will show you how to enable or disable Intel ("Intel VT" or "VT-x") or AMD ("AMD-V") CPU virtualization in UEFI/BIOS on Windows 10 and Windows 11 PC. CPU virtualization is a hardware feature found in all current AMD and Intel CPUs that allows a single processor to act as if it was...

www.elevenforum.com

Run: Microsoft Releases HVCI Memory Integrity Compatibility Check Tool
Post a share link.

For cooling / hardware options consider opening a thread in devices / drivers or general support.

JeffFinnan · Nov 13, 2024

zbook said:
Please check BIOS settings for CPU virtualization.

It is enabled.

zbook said:
Run: Microsoft Releases HVCI Memory Integrity Compatibility Check Tool
Post a share link.

Results:

Code:

C:\>hvciscan_amd64.exe
VbsGetIssues: 0x00000000
VbsIsRecommended: 1
HVCI incompatible driver scan start...
HVCI: Error 1168 querying "C:\Windows\System32\DriverStore\FileRepository\hswultpep.inf_amd64_a2b2c835381b67f1\hswultpep.sys" in the SDB
HVCI: Error 1168 querying "C:\Windows\System32\drivers\hswultpep.sys" in the SDB
HVCI: Driver scanning complete
HVCI: scan get result failed.

C:\>

Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

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