Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

zbook · Nov 13, 2024

There were multiple driver problems:

IRST was replaced after troubleshooting.

Memory integrity problem drivers deleted.

Please read this link on Windows Driver Verifier:

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

JeffFinnan · Nov 14, 2024

zbook said:
Please read this link on Windows Driver Verifier:

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

I followed directions on running Driver Verifier. I got this immediately on reboot:

There was no message about restarting itself. My lighted keyboard went dark. It was not responding. I shut the computer down. This screen continued. I booted from the USB MCT and restored. Upon reboot in went through a diagnosing and repair to give me this familiar BSOD:

Hitting Restart here booted normally with note that the restore had been completed successfully.

There is one thing that is odd. If I try a Restart now, the screen goes dark, I hear the usual click/small beep for restarting. However, nothing happens after that. The power button flash on and off. I have to press the power button to shut down. If from within Windows I do a Shut down, it shut downs normally. Requesting it to Sleep works normally.

JeffFinnan · Nov 14, 2024

JeffFinnan said:
There is one thing that is odd. If I try a Restart now, the screen goes dark, I hear the usual click/small beep for restarting. However, nothing happens after that. The power button flash on and off. I have to press the power button to shut down. If from within Windows I do a Shut down, it shut downs normally. Requesting it to Sleep works normally.

Just tried this again. Restart appears to be working normally now.

zbook · Nov 14, 2024

Please post a new V2 share link into the newest post.

zbook · Nov 14, 2024

JeffFinnan said:
There was no message about restarting itself.

1) Read this link on Windows Driver Verifier (WDV):

Enable and Disable Driver Verifier in Windows 10

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

2) Create a new restore point

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Learn the methods to recover from BSOD caused by WDV by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

4) Plan to run the tool for approximately 48 hours with various customized test settings.

a) Test all non-Microsoft drivers

b) Test no Microsoft drivers

5) Whenever the WDV tool is started if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

WDV can run continuously during the testing.

Varying customized tests will be posted for each run of WDV.

For any BSOD post a new V2 share link into the newest post.

JeffFinnan · Nov 14, 2024

zbook said:
Please post a new V2 share link into the newest post.

Here ya go: MAIN-COMPUTER-(2024-11-14_14-27-30).zip

zbook · Nov 14, 2024

Restart WDV with only this test:

[ ] 0x00000001 Special pool.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

zbook · Nov 14, 2024

For each WDV BSOD recover by options #7 or #9:

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...

www.elevenforum.com

Run one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

A system restore is only performed if the above commands fail to turn off the tool.

JeffFinnan · Nov 14, 2024

zbook said:
If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

After about a minute, BSOD. I did this a couple of times trying to figure out how to get the information.

zbook said:
For each WDV BSOD recover by options #7 or #9:

Boot to Advanced Startup (WinRE) in Windows 11

This tutorial will show you how to boot to the advanced startup (WinRE) in Windows 11. The Windows Recovery Environment (WinRE) is a companion operating system installed alongside Windows 11, typically in a separate partition, that can help with troubleshooting, recovery, or booting from...

www.elevenforum.com

Run one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

A system restore is only performed if the above commands fail to turn off the tool.

However, I was screwing things up. The verifier reset using option #7 showed that it was not reset.

Well here is the V2 up to this point. MAIN-COMPUTER-(2024-11-14_16-23-23).zip

WDV appears to be running now if I understand the query correctly.

zbook · Nov 14, 2024

1) Uninstall or uninstall and reinstall this 2019 driver:

dbx dbx c:\windows\system32\drivers\dbx.sys

dbx dbx dbx File System Manual Stopped OK FALSE FALSE 16,384 12,288 0 2/11/2019 11:39:19 AM C:\Windows\system32\DRIVERS\dbx.sys

2) Create a new restore point

3) Restart WDV with these customized tests:

Code:

    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00200000 NDIS/WIFI verification.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

JeffFinnan · Nov 14, 2024

zbook said:
1) Uninstall or uninstall and reinstall this 2019 driver:

dbx dbx c:\windows\system32\drivers\dbx.sys

dbx dbx dbx File System Manual Stopped OK FALSE FALSE 16,384 12,288 0 2/11/2019 11:39:19 AM C:\Windows\system32\DRIVERS\dbx.sys

The driver dbx.sys showed a date of today 5:45 pm. Deleted it anyway. Started up Dropbox which reinstalled it with today's date and same time.

zbook said:
2) Create a new restore point

Did that.

zbook said:
) Restart WDV with these customized tests:

Code:

[ ] 0x00020000 DDI compliance checking. [ ] 0x00080000 DDI compliance checking (additional). [ ] 0x00008000 Power framework delay fuzzing. [ ] 0x00010000 Port/miniport interface checking. [ ] 0x00200000 NDIS/WIFI verification.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Did that. Got immediate BSOD with no percentages shown. Followed hardboot (recover option #9) route to get to a startup in Safe Mode with Command Prompt.

While there I did do a "verifier /querysettings" which showed that the five tests above were correct. They were there. Maybe I should have take a picture of the listing but did not. Then executed verifier /reset follwed by a shutdown /r

Here is the V2: MAIN-COMPUTER-(2024-11-14_21-37-42).zip

By the way, I happened to notice before these steps that Device Manager is not working and is still not.

zbook · Nov 14, 2024

JeffFinnan said:
By the way, I happened to notice before these steps that Device Manager is not working and is still not.

Consider restoring an image or performing a system restore.

Run verifier /querysettings only when there is no WDV BSOD.

Run V2 when there is a WDV BSOD.

If possible temporarily uninstall and reinstall Dropbox software.

Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Run Windows updates.

Create a new restore point.

JeffFinnan · Nov 15, 2024

zbook said:
Consider restoring an image or performing a system restore.

Run verifier /querysettings only when there is no WDV BSOD.

Run V2 when there is a WDV BSOD.

If possible temporarily uninstall and reinstall Dropbox software.

I did a restore but had to remove the logitech drivers again. Device manager working properly. I uninstalled Dropbox. Also, ran Windows Update. Only thing was the Malicious Removal tool.

Ran this again

zbook said:

Restart WDV with these customized tests:

Code:

[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).
[ ] 0x00008000 Power framework delay fuzzing.
[ ] 0x00010000 Port/miniport interface checking.
[ ] 0x00200000 NDIS/WIFI verification.

Immediate BSOD

Here's the V2 after that: MAIN-COMPUTER-(2024-11-15_09-24-23).zip

JeffFinnan · Nov 15, 2024

zbook said:
Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Run Windows updates.

Create a new restore point.

Did the above. Update only what was done a little earlier.

Tuneup_02.log

drive.google.com

zbook said:
If possible temporarily uninstall and reinstall Dropbox software.

I just reinstalled Dropbox.

zbook · Nov 15, 2024

Please restart WDV with these customized tests:

Code:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.

then

Code:

    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.

then

Code:

    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.

then

Code:

   [ ] 0x00000010 I/O verification.

then

Code:

    [ ] 0x00000010 I/O verification.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00020000 DDI compliance checking.
    [ ] 0x00080000 DDI compliance checking (additional).

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

JeffFinnan · Nov 15, 2024

zbook said:

Please restart WDV with these customized tests:

Set 1:

Code:

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.

then

Set 2

Code:

[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.

then
Set 3

Code:

[ ] 0x00000008 Pool tracking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.

then
Set 4

Code:

[ ] 0x00000010 I/O verification.

then
Set 5

Code:

[ ] 0x00000010 I/O verification.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).

Set 1 BSOD after apparent normal startup
V2: Set1_MAIN-COMPUTER-(2024-11-15_14-40-09).zip

Set 2 No BSOD

verifierQuerySet2.txt

drive.google.com

Set 3 No BSOD

verifierQuerySet3.txt

drive.google.com

Set 4: Immediate BSOD
V2: Set4_MAIN-COMPUTER-(2024-11-15_15-29-23).zip

Set 5: Immediate BSOD
V2: Set5_MAIN-COMPUTER-(2024-11-15_15-40-01).zip

zbook · Nov 15, 2024

1) Please uninstall Dropbox software
(plan to reinstall after troubleshooting has completed)

2) Uninstall:

ptimon PTIMon c:\windows\system32\drivers\ptimon.sys
(plan to reinstall after troubleshooting has completed)

Code:

PTIMon       PTIMon                 PTIMon                 Kernel        Auto       Running    OK         TRUE        FALSE        8,192             24,576      0          10/28/2015 12:13:40 AM C:\Windows\system32\drivers\PTIMon.sys           4,096

3) Please restart WDV with these customized tests:

Code:

[ ] 0x00000001 Special pool.
[ ] 0x00000002 Force IRQL checking.
[ ] 0x00000010 I/O verification.
[ ] 0x00000200 Force pending I/O requests.
[ ] 0x00020000 DDI compliance checking.
[ ] 0x00080000 DDI compliance checking (additional).

then

Code:

[ ] 0x00000020 Deadlock detection.
[ ] 0x00000080 DMA checking.
[ ] 0x00000008 Pool tracking.
[ ] 0x00000100 Security checks.
[ ] 0x00000800 Miscellaneous checks.

then

Code:

    [ ] 0x00000010 I/O verification.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000400 IRP logging.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.

then

Code:

    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.

then

Code:

    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.

If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.

For any BSOD post a new V2 share link into the newest post.

Code:

PTIMon.sys   Tue Oct 27 23:13:40 2015 (56304B74)

Code:

dbx.sys      Mon Feb 11 10:39:19 2019 (5C61A537)

JeffFinnan · Nov 15, 2024

zbook said:
2) Uninstall:

ptimon PTIMon c:\windows\system32\drivers\ptimon.sys
(plan to reinstall after troubleshooting has completed)

Not sure the proper way to uninstall this. Just delete? and to reinstall?

zbook · Nov 15, 2024

Download and install:

voidtools

www.voidtools.com

Post new results for:

driverquery /si
pnputil.exe /enum-drivers
dism /online /get-drivers /format:table
dism /online /get-drivers /format:table >C:\drivers.txt

JeffFinnan · Nov 15, 2024

zbook said:
Download and install:

voidtools

www.voidtools.com

Post new results for:

driverquery /si
pnputil.exe /enum-drivers
dism /online /get-drivers /format:table
dism /online /get-drivers /format:table >C:\drivers.txt

voidTools installed. Dropbox was unistalled too.

New Results.

driverQueryEtc.txt

drive.google.com

drivers.txt

drive.google.com

Solved BSOD: How does one run the V2 Log Collector on the BSOD PC?

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